Last Updated: January 2, 2023
1. Who We Are.
1.1 CROWDBIT LIMITED.
Welcome to CROWDBIT LIMITED, we are a corporation registed in Hong Kong, with BR No. 70197950-000, whose registered office is at 2301 Bayfield Building, 99 Hennessy Road, Wanchai, Hong Kong. We are a event platform dedicated to bringing event tech to next level. Through our platform, mobile apps and services, we enable people to create, discover, share and register for events.
CROWDBIT LIMITED products, features and offerings are available online, off platform, including without limitation, sponsorship and marketing or distribution services; and (through mobile applications, webpages, application programming interfaces, and subdomains (“Applications”). and are collectively referred to as “CROWDBIT LIMITED Properties” or our “Services”.
1.2 Who’s Who.
If you have any questions or concerns at any time, please do not hesitate to Contact Us.
2. Our Privacy Statement.
3. Personal Data That We Collect.
When you use or interact with us through the Services, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of an Organiser using our Services to run an event. This is an important distinction for EU data protection law purposes and is explained in more detail in Section 16 below.
3.1 All Users.
Information you provide to us: For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the app, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and other information that enables Users to be personally identified.
When you register for the app or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
As an Organiser we will collect additional Personal Data from you.
Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number).
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as third party websites, your bank, our payment processing partners and credit reporting agencies.
As a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an Organiser (see Section 16 below for more information).
Information you provide via CROWDBIT LIMITED Properties or Applications: If you register for a event, In addition, Organisers can set up event registration pages to collect virtually any information from Consumers in connection with registration for an Organiser’s event listed on the Services. CROWDBIT LIMITED does not control an Organiser’s registration process nor the Personal Data that they collect. Personal Data collected on behalf of Organisers is provided to the Organiser of the applicable event in accordance with “How We Disclose and Transfer Your Personal Data: Organisers” below.
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Organisers, other Consumers, social media or other third party integrations or other third parties.
4. How We Use Your Personal Data.
4.1 Specific Reason.
If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us, we will use the Personal Data you provided to answer your question or resolve your problem and will respond to the email address which was provided.
4.2 Access and Use.
If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyse your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
4.3 Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
4.4 Organiser Emails.
We allow Organisers to use our email tools to contact Consumers for their current and past events, so you may receive emails from our system that originate with such Organisers and that we send on their behalf. If you registered for an event on the Services, your email address is available to that Organiser. However, Organisers may also import the email addresses they have from external sources and send communications through the Services to those email addresses, and we will deliver those communications to those email addresses on the Organiser’s behalf. The Organiser and not CROWDBIT LIMITED is responsible for sending these emails. See “Opt Out from Electronic Communications” below on how to opt out of Organiser initiated communications.
4.5 Other Purposes.
4.6 Aggregated Personal Data.
5. How We Disclose And Transfer Your Personal Data.
5.1 No Sale.
We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth below.
5.2 Business Transfers.
5.3 Parent Companies, Subsidiaries and Affiliates.
5.4 Agents, Consultants and Service Providers.
We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of CROWDBIT LIMITED to perform certain business-related functions. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
5.5 Facebook and Other Third Party Connections.
5.6 Legal Requirements.
We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.
6. How We Store Your Personal Data.
7. How You Can Access, Update, Correct or Delete Your Personal Data.
You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them.
If you are a registered User, you can exercise these rights by logging in on App and visiting the Edit profile. Both registered and unregistered Users may also exercise these rights by Contacting Us.
If a Consumer initiates a data deletion request, CROWDBIT LIMITED is authorised to delete or anonymize Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organiser through the Services. However, if you are a Consumer, you understand that even if you CROWDBIT LIMITED deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organiser’s own databases if transmitted to the Organiser prior to CROWDBIT LIMITED receiving or taking action on any deletion or anonymization activity.
We will consider and respond to all requests in accordance with applicable law.
8. How Long We Retain Your Personal Data.
We may retain your Personal Data as long as you are registered to use the Services. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
9. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar Technologies.
The cookies we use :
Uses Local Storage.
10. Your Choices.
You have several choices available when it comes to your Personal Data:
10.1 Limit the Personal Data You Provide.
You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to access app as an Consumer, your name and email address will be required by the Organiser.
10.2 Opt Out from Electronic Communications.
(a) Organiser Initiated Communications.
Organisers may use our email tools to send electronic communications to those on their email subscription lists, including Consumers who have registered for their events on the Services in the past. Although these electronic communications are sent through our system, CROWDBIT LIMITED does not determine the content or the recipients of these electronic communications. Organisers are required to use our email tools only in accordance with all applicable laws. CROWDBIT LIMITED provides an “Unsubscribe” link on each of these emails, which allows recipients to “opt out” of electronic communications from the particular Organiser.
(b) Responsive Communications.
Certain electronic communications from CROWDBIT LIMITED are responsive to your requests. For instance, if you are a Consumer, we must email you your ticket or registration on behalf of the Organiser when you purchase such ticket or registration. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system you will no longer receive any updates on events you have created or on events you are registered to attend (including emails with your tickets). We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an event, are not currently organising an event and will have no need to receive further communications from us or through our system.
10.3 Do Not Track.
11.1 Personal Data Provided to Others.
11.2 Third Party Links.
12. Children - Children’s Online Privacy Protection Act
13. International Privacy Laws.
15. Dispute Resolution.
If you have a complaint about CROWDBIT LIMITED’s privacy practises you should Contact Us.
The EU General Data Protection Regulation (GDPR)
In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or the “GDPR”) becomes effective. The GDPR requires CROWDBIT LIMITED and Organisers using the Service to provide Users with more information about the processing of their Personal Data.
Here is what you need to know:
Legal grounds for processing your Personal Data
The GDPR requires us to tell you about the legal ground we’re relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 4 above will typically be because:
• you provided your consent; • it is necessary for our contractual relationship; • the processing is necessary for us to comply with our legal or regulatory obligations; and/or • the processing is in our legitimate interest as an event organising platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it’s been inactive for 7 years.
Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from communications.
For the most part, you can you can exercise these rights by logging in on the App and visiting the Edit Profile. If you can’t find what you’re looking for in Edit Profile, please contact us using the contact information set out in Section 15 above. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.
If you have a complaint about how we handle your Personal Data, please get in touch with us as set forth in Section 15 to explain. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
CROWDBIT LIMITED as a data processor
EU data protection law makes a distinction between organisations that process Personal Data for their own purposes (known as “data controllers”) and organisations that process personal data on behalf of other organisations (known as “data processors”). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data.
CROWDBIT LIMITED acts as a data processor in respect of your Personal Data.
If you register for an event as a Consumer, we will process your Personal Data to help administer that event on behalf of the Organiser (for example, sending confirmation, promotional and feedback emails, etc.) and to help the Organiser target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into overall activity of event, etc.). In these circumstances, CROWDBIT LIMITED merely provides the “tools” for Organisers; CROWDBIT LIMITED does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Organiser as the data controller, not to CROWDBIT LIMITED.